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Review 4/9/2011
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This company's website promises that you can cancel the subscription within a certain period of time. However, all of my emails to customer service remained unanswered. Don't even try to find a phone number on their website - these people don't want to talk to you, for a reason! I had to go through my CC company to dispute their charges. To this day they keep billing for services they don't provide. DON"T GIVE THEM YOUR PAYMENT DETAILS> HORRIBLE EXPERIENCE!!!!
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Business's response - on 10/10/2011
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We are very sorry that you were unable to contact our support team via email. We respond to every single email we receive to support@docstoc.com and premiumsupport@docstoc.com. You can also reach us by phone Monday through Friday between the hours of 9 a.m. and 7 p.m, Pacific Standard Time. With regards to your particular account, please contact us so that we may issue you a refund. Once again, we apologize for the trouble you ahd reaching us, but we also want to be clear that we respond to every email we receive at support@docstoc.com and premiumsupport@docstoc.com.
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